Refund policy

Within 30 days of delivery, you can ask Zexavio to authorize a return for qualifying items.

Requesting a return

Email rheingansdima194@gmail.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Return shipping cost

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Items we can accept

• Final sale, clearance, customized, or personalized items are not eligible (marked on the product page)
• For hygiene and safety reasons, opened personal-care, beauty, or intimate-use items may be final sale unless defective
• Proof of purchase (order number) required
• Item must be unused, undamaged, and in original condition with all original tags, seals, and packaging (when provided)

Returns we cannot accept

• Returns sent without prior authorization
• Opened personal-care, beauty, or hygiene-sensitive products (unless defective or our error)
• Digital goods, gift cards, or perishable items (when offered)
• Items marked final sale or clearance
• Items that show use, damage, missing parts, or incomplete packaging after delivery

Return checklist

1. Email rheingansdima194@gmail.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Please keep your tracking number until the refund is complete.

When refunds post

After inspection, approved refunds go to the original payment method within 5–10 business days.

Review the product page for dimensions, materials, and specifications before ordering. Contact us if you need help confirming whether an item fits your needs. Exchanges depend on current inventory; include the preferred replacement SKU when you contact us.